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1. What is AutoPay?

AutoPay is a convenient option in which bills will be paid automatically each billing cycle on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay. Login to your account and click on AutoPay to enroll.

2. Can I cancel AutoPay?

Yes, simply login to your account and click on AutoPay. Next select Edit, change the status to “No, I do not want AutoPay” and save. To modify, go into your profile and uncheck the AutoPay box that you had previously checked when you elected to opt in.

3. I’m signed up for AutoPay but do not see anything showing under “Upcoming Scheduled Payments.”

The AutoPay date will not appear on the home page under Upcoming Scheduled Payments. However, when on the Scheduled Payments page, AutoPay will show.

4. Can I set up a payment plan?

Yes, you can make installment payments on bills by using a simple self-service selection called FlexPay. You decide the number of payments, the plan start and end dates and the payment method, either credit card or e-check. Note that each payment will incur a convenience fee.

Once your FlexPay schedule is made, you will receive an email confirmation of the schedule and then individual email reminders will be sent prior to each payment being made. You may cancel a FlexPay schedule at any time during the payment period, however, only future payments will be cancelled.

5. How do I set up a payment plan?

Login to your account, click on Pay my Invoices and select the invoice to pay. Click on Pay Selected and on the next screen, select the option to Pay with FlexPay and click on Proceed to Checkout. Add or select your payment method and Continue. Select the dates for the first and last payment and the number of payments and click on Create Schedule. Review your information and click on Schedule Payments.

6. What are scheduled payments?

Scheduled payments are individual payments that are scheduled for a specific date prior to the bill due date. Scheduled payments can be changed if it is before the date scheduled.

7. What is the difference between AutoPay and a scheduled payment?

AutoPay is an automated process which pays your balance in full each billing cycle on the due date. Scheduled payments are manually entered by you for the date you choose.

8. What if I already have AutoPay set up with my bank?

You will want to contact your bank and cancel your automated bank draft before the payment is due and then you can choose to enroll in AutoPay or Recurring Scheduled Payments, if offered, using a credit/debit card or bank account through our online payment portal.

9. If I sign up to Go Paperless, how will I receive my bills?

You will receive an email notification each time a new bill is ready for you to view and pay. Email notifications go to the email address used when you registered. A courtesy email address may be added if you wish to send notifications to an additional email address.

10. Can I start receiving paper bills again?

Yes, simply login and click on Paperless. Then, select “No” and save your changes.

11. What is Account Linking?

Account Linking means that payers can link multiple accounts and view and pay all open bills with a single transaction. When registering bills under the same email address, payers are given the option to link the related accounts within the service.

Multiple first email notifications scheduled for the same day, including for different bill types, are grouped into one email rather than sent separately. Payment receipts are sent individually. Editing account information such as changing an email or password will go across all linked accounts, however, changing settings such as AutoPay or paperless is only for the accessed account.