InvoiceCloud FAQs

  1. What is AutoPay?
  2. Can I cancel AutoPay?
  3. I’m signed up for AutoPay but do not see anything showing under “Upcoming Scheduled Payments.”
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  1. What are some of the benefits of receiving my bill electronically?
  2. What are some of the benefits of paying a bill online?
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  1. Who do I contact with questions about my bill or if I’m having trouble using the online system?
  2. I accidentally deleted my current email notification, what should I do?
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  1. What forms of payment can I use?
  2. What is a service or convenience fee?
  3. Which bills can I pay online?
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  1. Is my information secure?
  2. Is my credit card and checking account information safe when I pay online?
  3. What is PCI Compliance and why is it so important?
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  1. Do I have to enter an email address to make a payment?
  2. What if I can’t locate my bill?
  3. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
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